Shipping & Returns

Track Existing Order

Shipping Policy

Shipping & taxes calculated at checkout. We sell our products on multiple sales channels including but not limited to Facebook, Pinterest, eBay, Amazon, and others. In some cases we will use these channels to house and ship our merchandise which may affect packaging. Please contact us with any questions.

Standard shipping within the United States is free. It is not shipped quickly or overnight. Standard shipping time usually takes 2-3 weeks, but some exceptions may apply for holidays, custom orders, designer items, and limited edition. Packages over 70lbs do not qualify.

Additional shipping methods may be available and listed at checkout.

We do try our best to meet the delivery timescales, but occasionally a parcel can be late due to reasons that are out of our control (i.e. weather conditions, strikes, busy times such as holiday season, customs).

Delivery times are not guaranteed and are benchmarks according to the delivery providers in order for the customer to make a judgement as to which service may be most appropriate to them.

Orders placed after 3pm Monday to Friday, at the weekend or a Bank Holiday will not be processed until the next working day.

International Shipping

International shipping may be available for most countries but additional fees may apply. Shipping estimates are often not accurate or available due to customs. Buyer will be responsible for all customs fees. Please contact us with any questions at help@littleladyagency.com.

Returns & Refund Policy

Returns

Our policy lasts 15 days for a full refund if items are returned new in original packaging with tags on. After 15 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange.

After 15 days we will offer you a 50% in-store credit. Item must be returned within 30 days with tags, in new condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returned items will be throughly inspected and items must be unused and include all original packaging including the messenger strap and hardware still wrapped in protective plastic. Please pack the bag in the original state it was sent to you; should the bag be folded/crunched up in a box smaller than the original or any other signs that the bag has been used, your return will be rejected. Once your return is received and inspected, we will process the refund. There will be a $5 restocking fee for all returns. Please allow 7-10 business days for the return funds to appear in your account.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, custom dresses or clothing, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Swimsuits and undergarments
  • All sale items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@littleladyagency.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@littleladyagency.com

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Orders

All international orders are FINAL SALE and cannot be returned or exchanged.